The challenge
At Seed stage, rapid 3x growth had left HeatGeek without the infrastructure or experience to support a wider customer base. Self-sourcing had failed, burning months reviewing CVs and engaging unsuitable candidates.
What Scene built
After advising the SLT on the talent market, competitor insights, and co-creating an ideal hiring profile, Scene rebuilt the Customer Operations function within a two-month sprint.
The outcome
The team transitioned HeatGeek from a reactionary team with manual processes to a data-and-insights-led function, whose output, increased capacity, and scalable processes led to a successful £6m Series A raise and supported the 'Zero Disrupt' product launch.
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