The impact
3x
Revenue growth enabled, plus successful Series A
2mo
To rebuild the Customer Operations function
1
"Zero Disrupt" product launch supported
How Scene helped Heat Geek
Rebuilding Customer Operations and Strategy to Support 3× Growth
Stage
Pre-seed
Seed
Sector
ClimateTech
Social & Consumer
Skillset
Strategy & Ops
The challenge
At Seed stage, rapid 3x growth had left HeatGeek without the infrastructure or experience to support a wider customer base. Self-sourcing had failed, burning months reviewing CVs and engaging unsuitable candidates.
What Scene built
After advising the SLT on the talent market, competitor insights, and co-creating an ideal hiring profile, Scene rebuilt the Customer Operations function within a two-month sprint.
The outcome
The team transitioned HeatGeek from a reactionary team with manual processes to a data-and-insights-led function, whose output, increased capacity, and scalable processes led to a successful £6m Series A raise and supported the 'Zero Disrupt' product launch.
01
t
p
What our clients said
The Scene team came in super pumped, warm and excited about us from the off. Throughout it felt like you were just an extension of us. Translating our theoretical requirements into perfect candidates
Holly Foster
COO
Transformed Operations from "crisis team" to future stars who represent company values and contribute to a calm, stable, intelligent approach that enhanced wider culture
Holly Foster
COO
Team directly delivered record growth, enabled a new product launch and were essential to our Series A
Holly Foster
COO
