The impact
#1
International region for net retention in 3 of 4 years
750+
Customer base grown from 100
65%
YoY ARR growth from 2019 to 2022, fueled by this CS team
How Scene helped Procore
Building founding leadership and GTM team for European expansion
Stage
Series C+
Sector
ConTech
Skillset
GTM
The challenge
Procore required a post-sales function to support customers following significant growth across EMEA.
What Scene built
Scene delivered six key hires over six months, building a Customer Success team with low attrition and exceptional performance. Upfront market mapping gave Procore strategic clarity before interviewing began.
The outcome
The team built onboarding and retention playbooks that were applied at scale, contributing to EMEA becoming Procore's #1 international region for net retention in three of the four years that followed and helping grow the customer base from 100 to 750+.
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What our clients said
It never felt like siloed individual searches; there was a clear sense they were building something, not just filling roles
Rich Cookson
Senior Director, Customer Success EMEA
The upfront market mapping gave us strategic clarity before we'd even started interviewing
Rich Cookson
Senior Director, Customer Success EMEA
The feeling that Scene cared about outcomes, not just placements
Rich Cookson
Senior Director, Customer Success EMEA
