The challenge
Procore required a post-sales function to support customers following significant growth across EMEA.
What Scene built
Scene delivered six key hires over six months, building a Customer Success team with low attrition and exceptional performance. Upfront market mapping gave Procore strategic clarity before interviewing began.
The outcome
The team built onboarding and retention playbooks that were applied at scale, contributing to EMEA becoming Procore's #1 international region for net retention in three of the four years that followed and helping grow the customer base from 100 to 750+.
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